Client Data Deletion Process

In-App Data Deletion and CDR Consent Revocation (Client Step-by-Step)
 

1. Open the LoanCheckr mobile app

   • Ensure you are signed in to the correct client profile.
      

2. Go to Settings

   • From the app menu, open Settings and select the section for Delete My Data.
      

3. Review the deletion notice

   • The app will explain what happens when you proceed (data removal and consent revocation) and that this action is intended to protect your privacy and security.
      

4. Enter the required deletion phrase

   • In the confirmation field, type "DELETE MY DATA" exactly as shown
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5. Verify using your app PIN

   • Enter the PIN you previously set up in the app.

   • This PIN check is required to prevent unauthorised deletion requests.
      

6. Confirm the request
   Tap "Permanently Delete My Data" to continue.
    

7. Tap "DELETE" to confirm in popup.
    

8. Request is actioned: consent revoked and data removed

   • Once the PIN is accepted, LoanCheckr will:

     • Revoke your CDR consent, which stops any ongoing access to your home loan data; and

     • Remove your stored home loan data from LoanCheckr systems, which also removes the active connection(s) that were sharing data with your mortgage broker via LoanCheckr.

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9. Receive confirmation

   • The app will display a confirmation that the request has been completed (or provide guidance if any step requires follow-up).
      

Important notes (for clients)

• This stops data sharing: After revocation, LoanCheckr can no longer access or refresh your home loan data via CDR for your broker through LoanCheckr.

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• Reconnection requires new consent: If you want to reconnect later, you’ll need to provide consent again through the standard consent flow.

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• Legal/security retention: In some circumstances, limited information may be retained where required by law or for security/audit purposes; otherwise, information is destroyed or de-identified when no longer needed.

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