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Key Benefits
Have Your Say, Instantly
Use our built-in feedback tool to share thoughts, suggestions or issues—any time.
Your Feedback Shapes Features
We prioritise development based on broker needs, not just internal planning.
Screen Capture and Recordings
Submit your issues and feedback with screenshots, recordings or attachments.
What some of our beta-tester users have been saying...
"The feedback tool is a game-changer for getting help. Instead of writing paragraphs trying to explain what I'm seeing, I just capture a screenshot, circle the problem, and sometimes record a 30-second video showing the issue. What used to take days of back-and-forth emails now gets resolved in hours. It's like having tech support sitting right next to me."
Effortless Issue Reporting
Communicate exactly what you're seeing with intuitive screenshot capture and markup tools, eliminating the frustration of trying to describe technical problems.
Show-Don't-Tell Communication
Record quick videos of any workflow challenges you encounter, dramatically reducing resolution time compared to traditional support tickets.
Share Feedback Instantly
Use Userback’s in-app tools to annotate, comment, and attach files directly to your feedback—no need for separate emails or follow-ups.