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User Feedback

Visual issue reporting with screenshots and videos.

LoanCheckr - Notifications
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Key Benefits

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No More Chasing Documents

Access loan balances, repayments, and rates in seconds — no paperwork required.

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Faster, Smarter Loan Reviews

Make accurate recommendations using real bank account loan data.

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Client-Approved Access

Only connect to accounts with verified, client-provided consent.

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What some of our beta-tester users have been saying...

"The feedback tool is a game-changer for getting help. Instead of writing paragraphs trying to explain what I'm seeing, I just capture a screenshot, circle the problem, and sometimes record a 30-second video showing the issue. What used to take days of back-and-forth emails now gets resolved in hours. It's like having tech support sitting right next to me."

Communicate exactly what you're seeing with intuitive screenshot capture and markup tools, eliminating the frustration of trying to describe technical problems.

Effortless Issue Reporting

Communicate exactly what you're seeing with intuitive screenshot capture and markup tools, eliminating the frustration of trying to describe technical problems.

Show-Don't-Tell Communication

Record quick videos of any workflow challenges you encounter, dramatically reducing resolution time compared to traditional support tickets.

Record quick videos of any workflow challenges you encounter, dramatically reducing resolution time compared to traditional support tickets.
Attach relevant files directly within your feedback, providing complete context without interrupting your workflow with separate emails.

Documentation On-The-Fly

Attach relevant files directly within your feedback, providing complete context without interrupting your workflow with separate emails.

User Feedback FAQ

  • What does "Active Home Loan Accounts" mean?
    "Active Home Loan Accounts" refers to the number of client home loan bank accounts that have active connections managed in your LoanCheckr broker account and processed in any given month from your account dashboard. The pricing is calculated based on this monthly total.
  • How is the pricing calculated?
    Pricing is determined by a tiered structure: 0-100 Active Home Loan Accounts: $0 base cost + $0.75 per account. 101-200 Active Home Loan Accounts: $75 base cost + $0.70 per account over 100. 201-300 Active Home Loan Accounts: $145 base cost + $0.65 per account over 200. 301+ Active Home Loan Accounts: $210 base cost + $0.55 per account over 300. Additionally, GST (10%) is added to the total cost.
  • Can I get an example of how the cost is calculated?
    Certainly! Here are examples for different client levels: Example 1: 100 Active Home Loan Accounts Total Cost: 100 × 0.75 = $75.00. GST: 10% = $7.50 Merchant Fee: 2.00% = $1.50 Final Monthly Cost: $75.00 + GST + Merchant Fee Example 2: 201 Active Home Loan Accounts Base Cost: $145 (for 201-300 tier). Additional Cost: 1 × 0.65 = $0.65 (1 client over 200). Total Cost: $145 + $0.65 = $145.65. GST: 10% = $14.57 Merchant Fee: 2.00% = $2.91 Final Monthly Cost: $145.65 + + GST + Merchant Fee
  • What happens if I exceed 300 Active Home Loan Accounts?
    For more than 300 Active Home Loan Accounts, the pricing structure applies as follows: Base cost: $210 (for 301+ tier). Additional Home Loan Accounts: $0.55 per Home Loan Account over 300. Example: For 350 Active Home Loan Accounts: Base Cost: $210. Additional Cost: 50 × 0.55 = $27.50. Total Cost: $210 + $27.50 = $237.50. Final Monthly Cost (incl. GST & Merchant Fee): $262.70.
  • Are there any additional fees?
    Yes: GST (10%) is applied to the total cost.
  • How will I know my monthly cost?
    You can use the slider on our pricing page to calculate your monthly cost based on the number of Active Home Loan Accounts. The final cost displayed will include GST in addition to the total Active Home Loan Accounts. You can also view your current running monthly cost in your account once registered.
  • What if my Active Home Loan Accounts fluctuate each month?
    Pricing is calculated dynamically each month based on your total Active Home Loan Accounts. If your numbers increase or decrease, your pricing will automatically adjust accordingly.
  • Are there any discounts for higher volumes?
    Yes, the tiered pricing model offers lower per-client costs as your volume increases. For example: 101-200 Active Home Loan Accounts: $0.70 per Home Loan Account (vs. $0.75 in the 0-100 range). 301+ Active Home Loan Accounts: $0.55 per Home Loan Account.
  • Can I get a custom quote if I exceed a specific number of Active Home Loan Accounts?
    Absolutely! If your business manages more than 500 Active Home Loan Accounts monthly, contact us for a custom pricing quote tailored to your business needs. *You must first exceed 500+ Active Home Loan Accounts before you are eligible for a customised pricing plan.
  • When does the billing cycle start?
    Billing occurs monthly on the 15th of each month, based on the number of Active Home Loan Accounts for the previous month. You’ll receive a detailed invoice that outlines the total cost, GST, and merchant fee sent to your registered email address. You can also manage your billing in the billing dashboard inside your account.
  • What does "Active Home Loan Accounts" mean?
    "Active Home Loan Accounts" refers to the number of client home loan bank accounts that have active connections managed in your LoanCheckr broker account and processed in any given month from your account dashboard. The pricing is calculated based on this monthly total.
  • How is the pricing calculated?
    Pricing is determined by a tiered structure: 0-100 Active Home Loan Accounts: $0 base cost + $0.75 per account. 101-200 Active Home Loan Accounts: $75 base cost + $0.70 per account over 100. 201-300 Active Home Loan Accounts: $145 base cost + $0.65 per account over 200. 301+ Active Home Loan Accounts: $210 base cost + $0.55 per account over 300. Additionally, GST (10%) is added to the total cost.
  • Can I get an example of how the cost is calculated?
    Certainly! Here are examples for different client levels: Example 1: 100 Active Home Loan Accounts Total Cost: 100 × 0.75 = $75.00. GST: 10% = $7.50 Merchant Fee: 2.00% = $1.50 Final Monthly Cost: $75.00 + GST + Merchant Fee Example 2: 201 Active Home Loan Accounts Base Cost: $145 (for 201-300 tier). Additional Cost: 1 × 0.65 = $0.65 (1 client over 200). Total Cost: $145 + $0.65 = $145.65. GST: 10% = $14.57 Merchant Fee: 2.00% = $2.91 Final Monthly Cost: $145.65 + + GST + Merchant Fee
  • What happens if I exceed 300 Active Home Loan Accounts?
    For more than 300 Active Home Loan Accounts, the pricing structure applies as follows: Base cost: $210 (for 301+ tier). Additional Home Loan Accounts: $0.55 per Home Loan Account over 300. Example: For 350 Active Home Loan Accounts: Base Cost: $210. Additional Cost: 50 × 0.55 = $27.50. Total Cost: $210 + $27.50 = $237.50. Final Monthly Cost (incl. GST & Merchant Fee): $262.70.
  • Are there any additional fees?
    Yes: GST (10%) is applied to the total cost.
  • How will I know my monthly cost?
    You can use the slider on our pricing page to calculate your monthly cost based on the number of Active Home Loan Accounts. The final cost displayed will include GST in addition to the total Active Home Loan Accounts. You can also view your current running monthly cost in your account once registered.
  • What if my Active Home Loan Accounts fluctuate each month?
    Pricing is calculated dynamically each month based on your total Active Home Loan Accounts. If your numbers increase or decrease, your pricing will automatically adjust accordingly.
  • Are there any discounts for higher volumes?
    Yes, the tiered pricing model offers lower per-client costs as your volume increases. For example: 101-200 Active Home Loan Accounts: $0.70 per Home Loan Account (vs. $0.75 in the 0-100 range). 301+ Active Home Loan Accounts: $0.55 per Home Loan Account.
  • Can I get a custom quote if I exceed a specific number of Active Home Loan Accounts?
    Absolutely! If your business manages more than 500 Active Home Loan Accounts monthly, contact us for a custom pricing quote tailored to your business needs. *You must first exceed 500+ Active Home Loan Accounts before you are eligible for a customised pricing plan.
  • When does the billing cycle start?
    Billing occurs monthly on the 15th of each month, based on the number of Active Home Loan Accounts for the previous month. You’ll receive a detailed invoice that outlines the total cost, GST, and merchant fee sent to your registered email address. You can also manage your billing in the billing dashboard inside your account.
  • What does "Active Home Loan Accounts" mean?
    "Active Home Loan Accounts" refers to the number of client home loan bank accounts that have active connections managed in your LoanCheckr broker account and processed in any given month from your account dashboard. The pricing is calculated based on this monthly total.
  • How is the pricing calculated?
    Pricing is determined by a tiered structure: 0-100 Active Home Loan Accounts: $0 base cost + $0.75 per account. 101-200 Active Home Loan Accounts: $75 base cost + $0.70 per account over 100. 201-300 Active Home Loan Accounts: $145 base cost + $0.65 per account over 200. 301+ Active Home Loan Accounts: $210 base cost + $0.55 per account over 300. Additionally, GST (10%) is added to the total cost.
  • Can I get an example of how the cost is calculated?
    Certainly! Here are examples for different client levels: Example 1: 100 Active Home Loan Accounts Total Cost: 100 × 0.75 = $75.00. GST: 10% = $7.50 Merchant Fee: 2.00% = $1.50 Final Monthly Cost: $75.00 + GST + Merchant Fee Example 2: 201 Active Home Loan Accounts Base Cost: $145 (for 201-300 tier). Additional Cost: 1 × 0.65 = $0.65 (1 client over 200). Total Cost: $145 + $0.65 = $145.65. GST: 10% = $14.57 Merchant Fee: 2.00% = $2.91 Final Monthly Cost: $145.65 + + GST + Merchant Fee
  • What happens if I exceed 300 Active Home Loan Accounts?
    For more than 300 Active Home Loan Accounts, the pricing structure applies as follows: Base cost: $210 (for 301+ tier). Additional Home Loan Accounts: $0.55 per Home Loan Account over 300. Example: For 350 Active Home Loan Accounts: Base Cost: $210. Additional Cost: 50 × 0.55 = $27.50. Total Cost: $210 + $27.50 = $237.50. Final Monthly Cost (incl. GST & Merchant Fee): $262.70.
  • Are there any additional fees?
    Yes: GST (10%) is applied to the total cost.
  • How will I know my monthly cost?
    You can use the slider on our pricing page to calculate your monthly cost based on the number of Active Home Loan Accounts. The final cost displayed will include GST in addition to the total Active Home Loan Accounts. You can also view your current running monthly cost in your account once registered.
  • What if my Active Home Loan Accounts fluctuate each month?
    Pricing is calculated dynamically each month based on your total Active Home Loan Accounts. If your numbers increase or decrease, your pricing will automatically adjust accordingly.
  • Are there any discounts for higher volumes?
    Yes, the tiered pricing model offers lower per-client costs as your volume increases. For example: 101-200 Active Home Loan Accounts: $0.70 per Home Loan Account (vs. $0.75 in the 0-100 range). 301+ Active Home Loan Accounts: $0.55 per Home Loan Account.
  • Can I get a custom quote if I exceed a specific number of Active Home Loan Accounts?
    Absolutely! If your business manages more than 500 Active Home Loan Accounts monthly, contact us for a custom pricing quote tailored to your business needs. *You must first exceed 500+ Active Home Loan Accounts before you are eligible for a customised pricing plan.
  • When does the billing cycle start?
    Billing occurs monthly on the 15th of each month, based on the number of Active Home Loan Accounts for the previous month. You’ll receive a detailed invoice that outlines the total cost, GST, and merchant fee sent to your registered email address. You can also manage your billing in the billing dashboard inside your account.
  • What does "Active Home Loan Accounts" mean?
    "Active Home Loan Accounts" refers to the number of client home loan bank accounts that have active connections managed in your LoanCheckr broker account and processed in any given month from your account dashboard. The pricing is calculated based on this monthly total.
  • How is the pricing calculated?
    Pricing is determined by a tiered structure: 0-100 Active Home Loan Accounts: $0 base cost + $0.75 per account. 101-200 Active Home Loan Accounts: $75 base cost + $0.70 per account over 100. 201-300 Active Home Loan Accounts: $145 base cost + $0.65 per account over 200. 301+ Active Home Loan Accounts: $210 base cost + $0.55 per account over 300. Additionally, GST (10%) is added to the total cost.
  • Can I get an example of how the cost is calculated?
    Certainly! Here are examples for different client levels: Example 1: 100 Active Home Loan Accounts Total Cost: 100 × 0.75 = $75.00. GST: 10% = $7.50 Merchant Fee: 2.00% = $1.50 Final Monthly Cost: $75.00 + GST + Merchant Fee Example 2: 201 Active Home Loan Accounts Base Cost: $145 (for 201-300 tier). Additional Cost: 1 × 0.65 = $0.65 (1 client over 200). Total Cost: $145 + $0.65 = $145.65. GST: 10% = $14.57 Merchant Fee: 2.00% = $2.91 Final Monthly Cost: $145.65 + + GST + Merchant Fee
  • What happens if I exceed 300 Active Home Loan Accounts?
    For more than 300 Active Home Loan Accounts, the pricing structure applies as follows: Base cost: $210 (for 301+ tier). Additional Home Loan Accounts: $0.55 per Home Loan Account over 300. Example: For 350 Active Home Loan Accounts: Base Cost: $210. Additional Cost: 50 × 0.55 = $27.50. Total Cost: $210 + $27.50 = $237.50. Final Monthly Cost (incl. GST & Merchant Fee): $262.70.
  • Are there any additional fees?
    Yes: GST (10%) is applied to the total cost.
  • How will I know my monthly cost?
    You can use the slider on our pricing page to calculate your monthly cost based on the number of Active Home Loan Accounts. The final cost displayed will include GST in addition to the total Active Home Loan Accounts. You can also view your current running monthly cost in your account once registered.
  • What if my Active Home Loan Accounts fluctuate each month?
    Pricing is calculated dynamically each month based on your total Active Home Loan Accounts. If your numbers increase or decrease, your pricing will automatically adjust accordingly.
  • Are there any discounts for higher volumes?
    Yes, the tiered pricing model offers lower per-client costs as your volume increases. For example: 101-200 Active Home Loan Accounts: $0.70 per Home Loan Account (vs. $0.75 in the 0-100 range). 301+ Active Home Loan Accounts: $0.55 per Home Loan Account.
  • Can I get a custom quote if I exceed a specific number of Active Home Loan Accounts?
    Absolutely! If your business manages more than 500 Active Home Loan Accounts monthly, contact us for a custom pricing quote tailored to your business needs. *You must first exceed 500+ Active Home Loan Accounts before you are eligible for a customised pricing plan.
  • When does the billing cycle start?
    Billing occurs monthly on the 15th of each month, based on the number of Active Home Loan Accounts for the previous month. You’ll receive a detailed invoice that outlines the total cost, GST, and merchant fee sent to your registered email address. You can also manage your billing in the billing dashboard inside your account.
  • What does "Active Home Loan Accounts" mean?
    "Active Home Loan Accounts" refers to the number of client home loan bank accounts that have active connections managed in your LoanCheckr broker account and processed in any given month from your account dashboard. The pricing is calculated based on this monthly total.
  • How is the pricing calculated?
    Pricing is determined by a tiered structure: 0-100 Active Home Loan Accounts: $0 base cost + $0.75 per account. 101-200 Active Home Loan Accounts: $75 base cost + $0.70 per account over 100. 201-300 Active Home Loan Accounts: $145 base cost + $0.65 per account over 200. 301+ Active Home Loan Accounts: $210 base cost + $0.55 per account over 300. Additionally, GST (10%) is added to the total cost.
  • Can I get an example of how the cost is calculated?
    Certainly! Here are examples for different client levels: Example 1: 100 Active Home Loan Accounts Total Cost: 100 × 0.75 = $75.00. GST: 10% = $7.50 Merchant Fee: 2.00% = $1.50 Final Monthly Cost: $75.00 + GST + Merchant Fee Example 2: 201 Active Home Loan Accounts Base Cost: $145 (for 201-300 tier). Additional Cost: 1 × 0.65 = $0.65 (1 client over 200). Total Cost: $145 + $0.65 = $145.65. GST: 10% = $14.57 Merchant Fee: 2.00% = $2.91 Final Monthly Cost: $145.65 + + GST + Merchant Fee
  • What happens if I exceed 300 Active Home Loan Accounts?
    For more than 300 Active Home Loan Accounts, the pricing structure applies as follows: Base cost: $210 (for 301+ tier). Additional Home Loan Accounts: $0.55 per Home Loan Account over 300. Example: For 350 Active Home Loan Accounts: Base Cost: $210. Additional Cost: 50 × 0.55 = $27.50. Total Cost: $210 + $27.50 = $237.50. Final Monthly Cost (incl. GST & Merchant Fee): $262.70.
  • Are there any additional fees?
    Yes: GST (10%) is applied to the total cost.
  • How will I know my monthly cost?
    You can use the slider on our pricing page to calculate your monthly cost based on the number of Active Home Loan Accounts. The final cost displayed will include GST in addition to the total Active Home Loan Accounts. You can also view your current running monthly cost in your account once registered.
  • What if my Active Home Loan Accounts fluctuate each month?
    Pricing is calculated dynamically each month based on your total Active Home Loan Accounts. If your numbers increase or decrease, your pricing will automatically adjust accordingly.
  • Are there any discounts for higher volumes?
    Yes, the tiered pricing model offers lower per-client costs as your volume increases. For example: 101-200 Active Home Loan Accounts: $0.70 per Home Loan Account (vs. $0.75 in the 0-100 range). 301+ Active Home Loan Accounts: $0.55 per Home Loan Account.
  • Can I get a custom quote if I exceed a specific number of Active Home Loan Accounts?
    Absolutely! If your business manages more than 500 Active Home Loan Accounts monthly, contact us for a custom pricing quote tailored to your business needs. *You must first exceed 500+ Active Home Loan Accounts before you are eligible for a customised pricing plan.
  • When does the billing cycle start?
    Billing occurs monthly on the 15th of each month, based on the number of Active Home Loan Accounts for the previous month. You’ll receive a detailed invoice that outlines the total cost, GST, and merchant fee sent to your registered email address. You can also manage your billing in the billing dashboard inside your account.
  • What does "Active Home Loan Accounts" mean?
    "Active Home Loan Accounts" refers to the number of client home loan bank accounts that have active connections managed in your LoanCheckr broker account and processed in any given month from your account dashboard. The pricing is calculated based on this monthly total.
  • How is the pricing calculated?
    Pricing is determined by a tiered structure: 0-100 Active Home Loan Accounts: $0 base cost + $0.75 per account. 101-200 Active Home Loan Accounts: $75 base cost + $0.70 per account over 100. 201-300 Active Home Loan Accounts: $145 base cost + $0.65 per account over 200. 301+ Active Home Loan Accounts: $210 base cost + $0.55 per account over 300. Additionally, GST (10%) is added to the total cost.
  • Can I get an example of how the cost is calculated?
    Certainly! Here are examples for different client levels: Example 1: 100 Active Home Loan Accounts Total Cost: 100 × 0.75 = $75.00. GST: 10% = $7.50 Merchant Fee: 2.00% = $1.50 Final Monthly Cost: $75.00 + GST + Merchant Fee Example 2: 201 Active Home Loan Accounts Base Cost: $145 (for 201-300 tier). Additional Cost: 1 × 0.65 = $0.65 (1 client over 200). Total Cost: $145 + $0.65 = $145.65. GST: 10% = $14.57 Merchant Fee: 2.00% = $2.91 Final Monthly Cost: $145.65 + + GST + Merchant Fee
  • What happens if I exceed 300 Active Home Loan Accounts?
    For more than 300 Active Home Loan Accounts, the pricing structure applies as follows: Base cost: $210 (for 301+ tier). Additional Home Loan Accounts: $0.55 per Home Loan Account over 300. Example: For 350 Active Home Loan Accounts: Base Cost: $210. Additional Cost: 50 × 0.55 = $27.50. Total Cost: $210 + $27.50 = $237.50. Final Monthly Cost (incl. GST & Merchant Fee): $262.70.
  • Are there any additional fees?
    Yes: GST (10%) is applied to the total cost.
  • How will I know my monthly cost?
    You can use the slider on our pricing page to calculate your monthly cost based on the number of Active Home Loan Accounts. The final cost displayed will include GST in addition to the total Active Home Loan Accounts. You can also view your current running monthly cost in your account once registered.
  • What if my Active Home Loan Accounts fluctuate each month?
    Pricing is calculated dynamically each month based on your total Active Home Loan Accounts. If your numbers increase or decrease, your pricing will automatically adjust accordingly.
  • Are there any discounts for higher volumes?
    Yes, the tiered pricing model offers lower per-client costs as your volume increases. For example: 101-200 Active Home Loan Accounts: $0.70 per Home Loan Account (vs. $0.75 in the 0-100 range). 301+ Active Home Loan Accounts: $0.55 per Home Loan Account.
  • Can I get a custom quote if I exceed a specific number of Active Home Loan Accounts?
    Absolutely! If your business manages more than 500 Active Home Loan Accounts monthly, contact us for a custom pricing quote tailored to your business needs. *You must first exceed 500+ Active Home Loan Accounts before you are eligible for a customised pricing plan.
  • When does the billing cycle start?
    Billing occurs monthly on the 15th of each month, based on the number of Active Home Loan Accounts for the previous month. You’ll receive a detailed invoice that outlines the total cost, GST, and merchant fee sent to your registered email address. You can also manage your billing in the billing dashboard inside your account.
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